Refund policy

Last Updated: 26/5/2026

At LivingLX, we want you to love every purchase you make. If you are not fully satisfied, we offer a straightforward and hassle-free return process to ensure a smooth experience.

Order Cancellations

Orders may be cancelled within 24 hours of being placed by contacting us at info@livinglx.com. Please include your order number in your request.

After 24 hours, cancellation cannot be guaranteed as your order may already be in processing. Once an order has been dispatched, it can no longer be cancelled. However, you may return the item after delivery in accordance with this policy.

30-Day Easy Returns

You have 30 days from the date of delivery to return your item.

To qualify for a return, items must be:

Unused
In original condition
Returned with original packaging, tags, and all accessories

Our support team will guide you through every step of the return process.

Restocking Fee: $0 — we do not charge any restocking fees.

Return Policy Summary

Return Window: 30 days from delivery
Condition: Unused, original condition with all packaging and accessories
Process: Guided support from our team
Restocking Fee: None

Return Shipping Costs

Defective, Damaged, or Incorrect Items
You will not be charged for return shipping if the item:

Is incorrect
Arrived damaged due to the carrier
Is defective

Customer Remorse (Change of Mind)
You are responsible for return shipping costs if:

You ordered the wrong item
The item does not fit
You no longer want the product

Please note: Original shipping costs are non-refundable.

How to Return an Item

1. Contact Us
Email info@livinglx.com with your order number and reason for return.

2. Package the Item
Securely repack the item in its original packaging, including all accessories, tags, and documentation.

3. Ship the Return
Send the item using the instructions provided in your return authorization email. You may use the recommended carrier or your preferred shipping method.

Refund Process

Once your return is received, it will be inspected to ensure it meets our return criteria.

Processing Time: Refunds are initiated within 7 business days after approval
Method: Refunded to your original payment method
Note: Processing times may vary depending on your bank or payment provider

Exchanges

We offer exchanges for eligible items. If you would like to exchange for a different size, color, or product, please contact us at info@livinglx.com, and we will assist you promptly.

Order Not Delivered

If your order has not arrived within the expected delivery timeframe, please contact us at info@livinglx.com with your order number.

We will investigate with the carrier. If the package is confirmed lost, we will either:

Issue a full refund to your original payment method, or
Send a replacement at no additional cost

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable on their product pages.